E-Survey Frequently Asked Questions

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Q: What are the supported browsers for E-Survey?

The following browsers are supported for E-Survey:

  • Internet Explorer version 11.x and above
  • Mozilla Firefox version 2.x and above
  • Google Chrome version 10 and above  

Please refer to the System Requirements & Settings for the list of supported internet browsers for E-Survey.

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Q: What software is required to complete survey returns in E-Survey?

E-Survey form is available in PDF. Adobe Reader is required to fill up survey forms in PDF. Please refer to the System Requirements & Settings for the recommended version of Adobe Reader.

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Q: How can I login to E-Survey with CorpPass?

You can login to E-Survey with CorpPass if your company is registered with CorpPass and you are authorized by your company in CorpPass for the E-Survey submission to Department of Statistics (DOS).

You should have the following information to login to E-Survey via CorpPass:

  • Your Organization's UEN / Entity ID
  • Your CorpPass ID
  • Your CorpPass password

You can visit CorpPass homepage for more information on CorpPass.

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Q: Where can I get help if I cannot login to E-Survey with CorpPass?

If you need help on CorpPass, please call CorpPass helpline at 66430577 during office hours or email them at support@corppass.gov.sg.

You can visit CorpPass homepage for more information on CorpPass.

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Q: How can I be assigned to DOS E-Survey in CorpPass?

Your firm's CorpPass Administrator shall go to "e-Services Access" at CorpPass, click "Select Entity's e-Services" and select "DOS E-Survey",then go to "Assign selected e-Services" to assign you to "DOS E-Survey".

You can visit CorpPass homepage for more information on CorpPass.

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Q: How can I check if I have been assigned to DOS E-Survey in CorpPass?

You can login to CorpPass and view the e-services assigned to you. If the DOS E-Survey service is not assigned to you, you can approach your firm's CorpPass Administrator.

You can visit CorpPass homepage for more information on CorpPass.

Q: Where can I find CorpPass FAQ?

Please refer to the CorpPass FAQ here.

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Q: What should I do if I need help in submitting surveys in E-Survey?

For enquiries on E-Survey service, you could refer to the detailed instructions detailed instructions on the E-Survey service and the E-Survey system requirements and settings. You can write to us via Secured Messages in E-Survey service or contact the DOS officers-in-charge as indicated on the survey forms.

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Q: What should I do if I cannot open the online survey form?

The online submission (PDF) is only applicable in Internet Explorer version 11.

Alternatively, you can download the survey form to your computer to complete off-line and upload the completed survey return for submission.

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Q: Where can I get help if I have difficulty using the E-Survey?

You could refer to the detailed instructions on the E-Survey service and the E-Survey system requirements and settings. If you need assistance in using the E-Survey, please contact the DOS officers-in-charge as indicated on the questionnaire/letter.

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