E-Survey Guide

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Q: How do I login to E-Survey using CorpPass?

CorpPass is a single corporate digital identity for businesses and other entities (e.g. non-profit organisations and associations) to transact online with Government agencies.

You should have been authorised by your organisation in CorpPass to submit E-Survey returns to the Department of Statistics (DOS). You should have the following information to login to E-Survey:

  • Your organization's UEN / Entity ID
  • Your CorpPass ID
  • Your CorpPass password

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After the login, the system will display the business surveys and survey reference periods that your organisation is required to participate in using E-Survey. Select a survey and reference period to proceed.

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After you have selected the survey and reference period, the system will display the survey form details. Click on the survey form to proceed.

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Q: How do I submit the survey return online in E-Survey?

After you have selected the survey form, the available submission mode options will be displayed. You can choose to:

  • complete the survey form online; or
  • download the form in PDF to complete it off-line and upload the completed form later; or
  • download the form in Excel to complete it off-line and upload the completed form later

If you wish to complete the survey form online, click on "Submit online" link located in the "Submission Mode" section.

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The questionnaire will be displayed online for you to complete.

A pop-up box will also appear beside the online questionnaire providing instructions on submitting the questionnaire, as well as information on the session timeout.

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A pop-up box will appear 10 minutes before the session timeout. Please click on "OK" if you wish to extend your session for another 30 minutes. If not, please click on "Cancel".

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After you have completed the questionnaire, click on "Submit" to submit the survey return online.

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There are online validation checks to assist you in filling the form. Below is a sample pop-up message that you will see if there are errors in your submission. Amend the erroneous data and submit again. The survey return can be submitted successfully only when it has passed all the validation checks.

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Q: How do I save a copy of the form submitted online for reference?

After you have submitted the online form successfully, you can save a copy of the submitted form for your future reference. Click on "Save A Copy" to save a softcopy of your submitted form. You will not be able to return to this page once you exit.

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After you have saved a softcopy of your online form, you can then proceed to the Acknowledgement page by clicking on "View Acknowledgement" at the bottom of page.
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Q: How do I submit the survey return by uploading completed form in PDF?

After you have selected the survey form, the available submission mode options will be displayed. You can choose to:

  • complete the survey form online; or
  • download the form in PDF to complete it off-line and upload the completed form later; or
  • download the form in Excel to complete it off-line and upload the completed form later

To download the form in PDF format for offline completion, click on the "Download Form" link under the "Download-Upload (PDF)" submission mode. You will be prompted to save a PDF copy of the form on your local computer.

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Open the downloaded form in Acrobat Reader to key in the information. Click on "Save" or "Save As..to PDF" in the Adobe Reader menu to save the filled form in your computer. Please do not use "Print to PDF" or save the form in other formats. This can change the properties of form and cause it to be incompatible for uploading.

There are validation checks in the downloaded form to assist you in filling up the form off-line. Please click on "Validate Form" available at the end of the questionnaire to perform the validation checks.

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You can submit the completed PDF form in E-Survey after completing the validation checks. Login to E-Survey and select the survey, reference period and survey form. Next, select "Upload Completed Form" under the "Download-Upload (PDF)" submission mode.

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Click on "Browse" to select and upload the completed PDF survey form. Please ensure that the correct form is uploaded for the specific survey, reference period, form ID and your organisation. The submission will be successful only when the correct form is uploaded and it has passed all validation checks. Please proceed to upload supporting document(s), if any, before clicking "Submit" to complete the survey return submission.

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Q: How do I submit the survey return by uploading completed form in Excel?

After you have selected the survey form, the available submission mode options will be displayed. You can choose to:

  • complete the survey form online; or
  • download the form in PDF to complete it off-line and upload the completed form later
  • download the form in Excel to complete it off-line and upload the completed form later

To download the form in Excel format for offline completion, click on the "Download Form" link under the "Download-Upload (Excel)" submission mode. You will be prompted to save an Excel copy of the form on your local computer.

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Microsoft Excel 2007 or higher is required to complete the Excel survey form. The downloaded Excel survey form contains Macros to perform data validation and other user-friendly functions. When opening the Excel survey form, a message will appear prompting you to enable macros. Click "Enable Content" to activate the Macro functions.

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You can proceed to key in information. Click on "Save" or "Save As" in the Excel menu to save the filled form in your computer. Please click on "Validate Page" or "Validate All" at the menu bar to perform the validation checks for validation of data on an individual page or validation of all data.

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You can submit the completed Excel form in E-Survey after completing the validation checks. Login to E-survey and select the survey, reference period and survey form. Next, select "Upload Completed Form" under the "Download-Upload (Excel)" submission mode.

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Click on "Browse" to select and upload the completed Excel survey form to upload. Please ensure that the correct Excel form is uploaded for the specific survey, reference period, form ID and your organisation. The submission will be successful only when the correct form is uploaded and it has passed all validation checks. Please proceed to upload supporting document(s), if any, before clicking "Submit" to complete the survey return submission.

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Q: How do I submit additional documents in E-Survey?

You can attach additional documents e.g. financial statements when you submit your survey return in E-Survey.  You can upload up to a maximum of 5 files. Please note that each file should not exceed 2 MB.

If you are submitting your survey return via online submission, you can attach additional documents after you have submitted your online form successfully. Upon clicking on "Upload Supporting Document(s)", a pop-up window will appear. Click on "Browse" to select the file(s) you wish to upload and click on "OK" to upload the file(s).

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If you are submitting your survey return via uploading of completed form, click on "Upload Supporting Document(s)". In the pop-up window, click on "Browse" to select the file(s) and click on "OK" to upload.

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Q: How do I know if my E-Survey submission is successful?

There will be an acknowledgement statement as shown below for every successful submission. Please print the statement for future reference.

If you wish to make further changes to the information submitted, please contact the officer-in-charge as indicated in the questionnaire.

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Q: How do I send a survey enquiry via Secured Messages?

You can send a survey enquiry and receive the reply via Secured Messages in E-Survey.

If you wish to send a survey enquiry, click on "Secured Messages" menu in E-Survey. Click on "New Message" to write a new message and you can attach up to 5 documents in a message.

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Click on "Save" to save a draft and the saved draft can be found in "Draft" folder.

Click on "Send" to send the message and the sent messages can be found in "Sent" folder.

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Q: How do I view the reply to my survey enquiry via Secured Messages?

You can send a survey enquiry and receive the reply via Secured Messages in E-Survey.

Click on "Secured Messages" menu in E-Survey. Select "Inbox" folder and click on "Search" to view the messages. If you wish to reply to a message, click on "Reply" to reply to the message.

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Q: How do I apply for survey extension in E-Survey?

The survey extension function is available in E-Survey upon successful login.

If you wish to apply for survey extension, click on "Survey Due Date(s) & Extension" at the bottom of the E-Survey homepage.

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The system will display the current survey due date(s) for the outstanding survey(s) and eligibility for on-line extension. If you have logged into E-Survey using CorpPass or EASY/SingPass, the system will display the surveys and reference periods available in E-Survey for your organisation.  If you have logged in to E-Survey using the DOS-issued Survey Reference Number/PIN, the system will display the specific survey and reference period for which the PIN is issued.

If eligibility is "Yes", the revised due date after extension will be displayed. Key in your contact information, select the survey(s) that require extension and click on "Submit".

If eligibility is "No", you may click on "Help" to retrieve the contact details of the officer-in-charge for assistance.

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Q: How do I view the transaction history in E-Survey?

Click on the "Transaction History" tab at the top left hand side of the E-Survey website to view the transactions history of your organisation in the E-Survey.

If you have logged into E-Survey using CorpPass or EASY/SingPass, the system will display the surveys and reference periods available in E-Survey for your organisation. You can view transaction history for all these surveys and reference periods.

If you have logged in to E-Survey using the DOS-issued Survey Reference Number/PIN, the system will display the specific survey and reference period for which the PIN is issued. You can view the transaction history for the specific survey and reference period.

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The system records E-Survey transactions, namely, successful login, uploading of attachment (supporting document) and successful submission.  Other types of E-Survey transactions such as unsuccessful submission, downloading of blank form, saving the updates without submission and logout are not recorded in the system.

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