You should have been authorised by your organisation in Corppass to submit E-Survey returns to the Department of Statistics (DOS).
You will be required to login to E-Survey with Singpass.
After logging in, the system will display the business surveys and survey reference periods that your organisation is required to participate in. Select a survey and reference period to proceed. Click on "Start Survey" to proceed.
If you wish to complete the survey online, click on "Proceed to Survey" under "Enter Data Online". Then follow the instructions to complete the survey.
If you wish to complete it offline, click on the "Download Template" of "Import Excel Data". After filling up the form, you will have to return to this screen again to upload the completed Excel form to submit the survey.
If you are using anti-spyware software that may disable the Excel file upload popup window during E-survey submission, you will need to enable the popup window. To view this popup window, you need to disable the popup blocker on your browser. You can read about how to disable your popup blocker here.
There will be an acknowledgement statement as shown below for every successful submission. Please print the statement for future reference. If you wish to make further changes to the information submitted, please contact the
officer-in-charge as indicated in the survey letter.
You can refer to these instructions for online submission.
For enquiries on E-Survey service, you can write to us via Secured Messages in E-Survey service or contact the DOS officers-in-charge as indicated in the survey letter.
If you need assistance in using the E-Survey, please contact the DOS officers-in-charge as indicated in the survey letter.
To send a survey enquiry, click on "Secured Messages" on the left-hand menu. Click on "New Mail" to write a new message and you can attach up to 5 documents in a message.
Click on "Save" to save a draft and the saved draft can be found in "Draft" folder.
Click on "Send" to send the message and the sent messages can be found in "Sent" folder.
Click on "Secured Message" on the left-hand menu. Select "Inbox" folder and click on the "Subject" of the message you wish to reply.
Click on the "Reply" button to reply to this message.
The survey extension function is available in E-Survey upon successful login. If you wish to apply for survey extension, click on "Apply Extension" on the left-hand menu.
The system will display the current survey due date(s) for the outstanding survey(s) and eligibility for on-line extension.
Click on the "Apply for Extension" button for the survey that you require an extension.
After applying for extension, you will see this acknowledgement window with your acknowledgement number and the survey will reflect the new Due Date.
Click on the "Survey Contact Details" on the left-hand menu. Click on the "Add Contact" button, fill up the relevant details into the form that appears. Once completed, click on the "Save & Proceed" button at the bottom of the page.
To receive SMS notifications, a mobile number is required. SMS notifications can only be sent to Singapore registered numbers.
Once you have completed the above steps, to proceed to "Assign Survey Contact Person" on the left-hand menu to assign yourself as the contact person for the survey. Please refer here to assign a Survey
Contact to a survey.
Click on the "Assign Survey Contact" on the left-hand menu. Pick the Survey Contact in the drop-down list under "Survey Contact Person" for the respective surveys. Once done, click on the "Save & Proceed" button at the
bottom of the page.
If there are no contacts in the drop-down list, please refer here to add a new Survey Contact.
Click on the "Transaction History" on the top left menu to view the transactions history of your organisation. The system will display the surveys and reference periods available for your organisation. You can view transaction history for all
these surveys and reference periods.
The system records E-Survey transactions, namely, successful login, uploading of attachment (supporting document) and successful submission. Other types of E-Survey transactions such as unsuccessful submission, downloading of blank form,
saving the updates without submission and logout are not recorded in the system.
You require a web browser, Adobe Reader or Microsoft Excel.
Depending on surveys, you will require the following software.
If you are not using the above listed browsers or softwares, you can download them here.
You should have an Internet ready PC running Windows 7/8/10 with at least a 1.3GHz processor with a supported browser and Adobe Reader XI or DC (version 11.0 and above).
It is recommended that you clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on how to clear "cache" (temporary internet files), please follow the steps below
based on the version of the browser you are using.
For PC running on Windows Vista/7 Operating systems:
For PC running on Windows 8/10 Operating systems:
For PC running Windows Operating system:
If you are using other anti-spyware software such as Norton Internet Security, McAfee Total Protection, etc., please refer to the respective product documentation on disabling popup blocking or check with your network administrator.
If you need help on Corppass, please call Corppass helpline at 63353530 during operating hours or email them at firstname.lastname@example.org.
Operating Hours Mondays to Fridays: 8:00 am to 8:00 pm Saturdays: 8:00 am to 2:00 pm Closed on Sundays and Public Holidays
You can visit the Corppass homepage for more information on Corppass.
Your firm's Corppass Administrator shall go to "e-Services Access" at Corppass, click "Select Entity's e-Services" and select "DOS E-Survey". Then go to "Assign selected e-Services" to assign you to "DOS E-Survey".
You can login to Corppass and view the e-services assigned to you. If the DOS E-Survey service is not assigned to you, you can approach your firm's Corppass Administrator.
Please refer to the Corppass FAQ.
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