A Singapore Government Agency Website

E-Survey Guide and System Settings

E-Survey Guide

How do I login to E-Survey using CorpPass?

CorpPass is a single corporate digital identity for businesses and other entities (e.g. non-profit organisations and associations) to transact online with Government agencies.

You should have been authorised by your organisation in CorpPass to submit E-Survey returns to the Department of Statistics (DOS).

You will require the following information to login to E-Survey:

  • Your organization's UEN / Entity ID
  • Your CorpPass ID
  • Your CorpPass password


Picture showing place to to access CorpPass login

Picture showing CorpPass login inputs

After logging in, the system will display the business surveys and survey reference periods that your organisation is required to participate in. Select a survey and reference period to proceed. Click on "Start Survey" to proceed.


Picture showing list of surveys after login

How do I submit the survey return online in E-Survey?

If you wish to complete the survey online, click on "Proceed to Survey" under "Enter Data Online". Then follow the instructions to complete the survey.

If you wish to complete it offline, click on the "Download Template" of "Import Excel Data". After filling up the form, you will have to return to this screen again to upload the completed Excel form to submit the survey.

Survey with online and Excel submissions

Some surveys require you to enable the popup window. To view this popup window, you need to disable the popup blocker on your browser. You can read about how to disable your popup blocker here.

Survey that has popup windows

How do I submit the survey return by downloading and uploading completed form in PDF?

You can download the form in PDF to complete it offline and upload the completed form later by following the steps below.

To download the form in PDF format for offline completion, click on the "Download PDF" link at Step 1 of Start Survey screen. You will be prompted to save a PDF copy of the form on your local computer.

Screen showing where to download the PDF Form

Open the downloaded form in Acrobat Reader to key in the information. Click on "Save" or "Save As..to PDF" in the Adobe Reader menu to save the filled form in your computer. Please do not use "Print to PDF" or save the form in other formats. This can change the properties of form and cause it to be incompatible for uploading.

There are validation checks in the downloaded form to assist you in filling up the form off-line. Please click on "Validate Form" available at the end of the questionnaire to perform the validation checks.

Screen showing how to validate the PDF Form

You can submit the completed PDF form in E-Survey after validating the form. Login to E-Survey and select the survey, reference period and survey form. Next, select "Upload PDF File" under the "Download-Upload (PDF)" submission mode.

Click on "Browse" to select and upload the completed PDF survey form. Please ensure that the correct form is uploaded for the specific survey, reference period, form ID and your organisation. The submission will be successful only when the correct form is uploaded and it has passed all validation checks.

Screen showing where to upload the PDF Form 

How do I know if my E-Survey submission is successful?

There will be an acknowledgement statement as shown below for every successful submission. Please print the statement for future reference.

If you wish to make further changes to the information submitted, please contact the officer-in-charge as indicated in the questionnaire.

Picture showing acknowledgement screen

What should I do if I need help in submitting surveys in E-Survey?

You can refer to these instructions for online submission or download and uploading PDF Form.

For enquiries on E-Survey service, you can write to us via Secured Messages in E-Survey service or contact the DOS officers-in-charge as indicated on the survey forms.

Where can I get help if I have difficulty using the E-Survey?

If you need assistance in using the E-Survey, please contact the DOS officers-in-charge as indicated on the questionnaire/letter.

How do I send a survey enquiry via Secured Messages?

To send a survey enquiry, click on "Secured Messages" on the left-hand menu. Click on "New Mail" to write a new message and you can attach up to 5 documents in a message.

Screen showing where to send a New Message

Screen showing how to compose a New Message

Click on "Save" to save a draft and the saved draft can be found in "Draft" folder.

Click on "Send" to send the message and the sent messages can be found in "Sent" folder.

How do I view the reply to my survey enquiry via Secured Messages?

Click on "Secured Message" on the left-hand menu. Select "Inbox" folder and click on the "Subject" of the message you wish to reply.

Screen showing list of messages

Click on the "Reply" button to reply to this message.

Screen showing the Reply button inside the message

How do I apply for survey extension in E-Survey?

The survey extension function is available in E-Survey upon successful login.

If you wish to apply for survey extension, click on "Apply Extension" on the left-hand menu.

Screen showing where to find the Extension link

The system will display the current survey due date(s) for the outstanding survey(s) and eligibility for on-line extension. If you have logged into E-Survey using CorpPass, the system will display the surveys and reference periods available in E-Survey for your organisation.

Click on the "Apply for Extension" button for the survey that you require an extension.

Screen showing how to extend due date for surveys

After applying for extension, you will see this acknowledgement window with your acknowledgement number and the survey will reflect the new Due Date.

Screen showing acknowledgement number for survey extension

How do I add Survey Contact into E-Survey?

Click on the "Survey Contact Details" on the left-hand menu.

Click on the "Add Contact" button, fill up the relevant details into the form that appears. Once completed, click on the "Save & Proceed" button at the bottom of the page.

To receive SMS notifications, a mobile number is required. SMS notifications can only be sent to Singapore registered numbers.

Once you have completed the above steps, to proceed to "Assign Survey Contact Person" on the left-hand menu to assign yourself as the contact person for the survey. Please refer here to assign a Survey Contact to a survey.

Screen showing where to add survey contact details

How do I assign Survey Contact to a survey?

Click on the "Assign Survey Contact" on the left-hand menu.

Pick the Survey Contact in the drop-down list under "Survey Contact Person" for the respective surveys.

Once done, click on the "Save & Proceed" button at the bottom of the page.

If there are no contacts in the drop-down list, please refer here to add a new Survey Contact.

Screen showing where to add survey contact details

How do I view the transaction history in E-Survey?

Click on the "Transaction History" on the top left menu to view the transactions history of your organisation. The system will display the surveys and reference periods available for your organisation. You can view transaction history for all these surveys and reference periods.

Screen showing where to find Transaction History link

The system records E-Survey transactions, namely, successful login, uploading of attachment (supporting document) and successful submission.  Other types of E-Survey transactions such as unsuccessful submission, downloading of blank form, saving the updates without submission and logout are not recorded in the system.

Screen showing the Transaction History after clicking on the link

System Settings and Requirements

What software is required to complete survey returns in E-Survey?

You require a web browser, Adobe Reader or Microsoft Excel.

Depending on surveys, you will require the following software.

Supported software:

    Web browsers
  • Internet Explorer 11 and above
  • Google Chrome (version 75 and above)
  • Mozilla Firefox (version 68 and above)
  • Other Software
  • Adobe Reader XI/DC
  • Microsoft Excel 2010 and above

If you are not using the above listed browsers or softwares, you can download them here.

What are the hardware requirements for using E-Survey?

You should have an Internet ready PC running Windows 7/8/10 with at least a 1.3GHz processor with a supported browser and Adobe Reader XI or DC (version 11.0 and above).

How do I ensure that SSL is activated and running?

Google Chrome 75 and Mozilla Firefox 68 will have SSL enabled.

To ensure that SSL is activated and running for Internet Explorer, please do the following steps.

Internet Explorer 11 and above

  • Click on the Gear icon  spanner at the top right to access the "Tools" menu.
  • Choose "Internet Options"
  • Select "Advanced" tab
  • Scroll down to Security and ensure that "Use SSL 3.0" is checked
  • Click "OK"

How do I clear the browser's cache?

It is recommended that you clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on how to clear "cache" (temporary internet files), please follow the steps below based on the version of the browser you are using.

Internet Explorer

  • Step 1: Click on the Gear icon spanner at the top right to access the "Tools" menu.
  • Step 2: Go to the "General" tab in Internet Options
  • Step 3: Click "Delete Files..." under "Temporary Internet Files"
  • Step 4: Click "OK" for the "Delete Files" dialog box
  • Step 5: Click "OK" again to exit the Internet Options

Google Chrome

  • Step 1: Click the menu icon spanner, "Customise and control Google Chrome" at the top right side of the browser
  • Step 2: Click "Settings"
  • Step 3: Click "Privacy and security" in the left toolbar
  • Step 4: Select "Clear browsing data"
  • Step 5: In the dialogue box that appears, select the " Time Range" for the time frame of the data that you would like to remove. Select "All time" to delete everything
  • Step 6: In the dialogue box that appears, select the " checkboxes" for the types of information that you want to remove
  • Step 7: Click the "Clear data" button.

Mozilla Firefox

  • Step 1: Click the menu icon spanner, "Open Menu" at the top right side of the browser.
  • Step 2: Click the "Options"
  • Step 3: Click "Privacy and security" in the left toolbar
  • Step 4: Under the "Cookies and Site Data". Click "Clear Data" button. (This may take a while to update the amount of data saved.)
  • Step 5: In the dialogue box that appears, select the "checkboxes" for the types of information that you want to remove
  • Step 6: Click the "Clear" button.
  • Step 7: In the confirmation question dialog box, click on the "Clear Now" button.

How do I check the version of my operating system?

For PC running on Windows Vista/7 Operating systems:

  • Click on the Windows icon or Start Menu on your task bar
  • Select "Control Panel"
  • Go to "System"
  • Go to "General" tab in the System Properties dialog box
  • The operating system version is displayed under " System"

For PC running on Windows 8/10 Operating systems:

  • Right click on the Windows icon or Start Menu on your task bar.
  • Click on "System"
  • The operating system version is displayed under "Windows Specifications"
How do I check the version of my browser?

For PC running Windows Operating system:

Internet Explorer

  • Click on the gear icon at the top right
  • Click on "About Internet Explorer"

Google Chrome

  • Click on the menu icon (3 dots) at the top right.
  • Click on "Help"
  • Click on "About Google Chrome"

Mozilla Firefox

  • Click on the menu icon (3 lines) at the top right.
  • Click on "Help"
  • Click on "About Firefox"

How do I configure my browser to enable JavaScript?

If you are using a browser add-on that disables Javascript, please refer to the documentation of the browser add-on to enable Javascript.

Internet Explorer

  • Click on the Gear icon  spanner at the top right to access the "Tools" menu.
  • Choose "Internet Options"
  • Click "Security" tab
  • For zone, choose "Internet zone". Set the security to  "Medium"
  • Click "OK"

Google Chrome

  • Step 1: Click the menu icon spanner, "Customise and control Google Chrome" at the top right side of the
  • Step 2: Click "Settings"
  • Step 3: Click "Privacy and security" in the left toolbar
  • Step 4: Click on "Site Settings".
  • Step 5: Click on "Javascript".
  • Step 6: Click on the switch to "Allowed (recommended)"

Mozilla Firefox

  • Javascript is enabled by default and there is no explicit option to disable Javascript.

How do I disable popup blocking?

If you are using other anti-spyware software such as Norton Internet Security, McAfee Total Protection, etc., please refer to the respective product documentation on disabling popup blocking or check with your network administrator.

Internet Explorer

  • Click on the Gear icon  spanner at the top right to access the "Tools" menu.
  • Click the "Privacy" tab in the Internet Options pop-up window.
  • Clear the check mark next to "Turn on Pop-Up Blocker" so that it is deselected.
  • Click "OK"

Google Chrome

  • Step 1: Click the menu icon spanner, "Customise and control Google Chrome" at the top right side of the
  • Step 2: Click "Settings"
  • Step 3: Click "Privacy and security" in the left toolbar
  • Step 4: Click on "Site Settings".
  • Step 5: Click on "Pop-ups and redirects".
  • Step 6: Under the "Allow" header, click on the "Add" button.
  • Step 7: Enter "biz-esurvey.singstat.gov.sg" and click on the "Add" button.

Mozilla Firefox

  • Step 1: Click the menu icon spanner, "Open Menu" at the top right side of the browser.
  • Step 2: Click "Options"
  • Step 3: Click "Privacy and security" in the left toolbar
  • Step 4: Scroll down to "Permissions".
  • Step 5: Click on the "Exceptions" button beside "Block pop-up windows".
  • Step 6: Enter "biz-esurvey.singstat.gov.sg" and click on the "Allow" button.
  • Step 7: Click on the "Save Changes" button.

How do I enable display PDF in browser for Acrobat Reader XI/DC?

  • Open Adobe Reader
  • At the top of the Adobe Reader window, click the "Edit" menu, and select "Preferences" to open the Preferences window
  • In the left pane of the Adobe Reader Preferences window, select the Internet section
  • Select "Display PDF in Browser"

Internet Explorer 11

  • Click the icon on the IE toolbar > Manage Add-ons"
  • Under "Add-on Types", select "Toolbars and Extensions"
  • In the Show list box, select "All Add-ons" or Run without permission

    IE10 & 11 addons
  • In the list of add-ons, select "Adobe PDF Reader"
  • Click the  "Enable" or "Disable" button (it toggles depending on the status of the selected add-on):
    "Enable" sets the Adobe PDF Reader add-on to open PDFs in the browser.
    "Disable" turns off the add-on so it does not open PDFs in the browser.

CorpPass

Where can I get help if I cannot login to E-Survey with CorpPass?

If you need help on CorpPass, please call CorpPass helpline at 66430577 during operating hours or email them at support@corppass.gov.sg.

Operating Hours
Mondays to Fridays: 8:00 am to 8:00 pm
Saturdays: 8:00 am to 2:00 pm
Closed on Sundays and Public Holidays

You can visit the CorpPass homepage for more information on CorpPass.

How can I be assigned to DOS E-Survey in CorpPass?

Your firm's CorpPass Administrator shall go to "e-Services Access" at CorpPass, click "Select Entity's e-Services" and select "DOS E-Survey". Then go to "Assign selected e-Services" to assign you to "DOS E-Survey".

You can visit the CorpPass homepage for more information on CorpPass.

How can I check if I have been assigned to DOS E-Survey in CorpPass?

You can login to CorpPass and view the e-services assigned to you. If the DOS E-Survey service is not assigned to you, you can approach your firm's CorpPass Administrator.

You can visit the CorpPass homepage for more information on CorpPass.

Where can I find CorpPass FAQ?

Please refer to the CorpPass FAQ here.