E-Survey System Requirements & Settings

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Q: What are the hardware and software requirements for using E-Survey?

You should have an Internet ready PC with 1 GHz Processor or faster running on Win Vista/7/8 platform and using either Microsoft Internet Explorer (version 11 and above) or Mozilla Firefox (version 2.x and above) or Google Chrome (version 10 and above) and Adobe Reader (version 9.x and above) or Microsoft Excel (version 2007 and above).

We recommend the following setup:

PC with 1 GHz Processor or faster
1 GB MB RAM or higher
Modem of 56 kbps or higher and Internet access
Windows Vista/7/8 operating system

Browsers Supported (E-Survey)

Internet Explorer version 11 and above

Mozilla Firefox version 2.x and above

Google Chrome version 10 and above (recommended to download latest version)

Adobe Reader version 9.x and above

Microsoft Excel (version 2007 and above)

If you are not using one currently, you can download them here.

ie1
 Microsoft Internet Explorer

firefox
 Mozilla Firefox

chrome Google Chrome

adobe
 Adobe Reader

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Q: How do I ensure that SSL is activated?

E-Survey uses SSL (Secure Sockets Layer) technology, the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. For secure transmission of data, you need to activate SSL version 3.0 in your browser.

Internet Explorer version 10

  • Click top right icon for "Toolsspanner 
  • Choose "Internet Options"
  • Select "Advanced" tab
  • Scroll down to Security and ensure that "Use TLS 1.2"" are checked
  • Click "OK"

Internet Explorer version 11 and above

  • Click top right icon for "Toolsspanner 
  • Choose "Internet Options"
  • Select "Advanced" tab
  • Scroll down to Security and ensure that "Use SSL 3.0" is checked
  • Click "OK"

Mozilla Firefox version 2 to 22

  • Click "Tools" in menu
  • Choose "Options"
  • Select "Advanced" tab
  • Select "Encryption" tab
  • Make sure "Use SSL 3.0" is checked
  • Click "OK"

Mozilla Firefox version 23 and above

  • In the Location bar, type about:config and press Enter. The about:config "This might void your warranty" warning page may appear
  • Click "I will be careful, I promise!" to continue to the about:config page
  • Set value "0" for security.tls.version.min
  • Set value "0" for security.tls.version.max

       Note: 0 means SSL 3.0, 1 means TLS 1.0, 2 means TLS 1.1, etc.

Google Chrome version 10 to 18

  • Click the spanner icon spanner (i.e. "Customize and Control Google Chrome") on the browser toolbar
  • Click the "Options" button
  • Click "Under the Hood" or "Under the Bonnet"
  • Go to "HTTPS/SSL" section
  • Make sure "Use SSL 3.0" is checked

Google Chrome version 19 and above

  • Click the top right icon spanner (i.e. "Customize and Control Google Chrome") on the browser toolbar
  • Select "Settings"
  • Click "Show advanced settings" link
  • Click "Content Settings" in the "Privacy" section
  • In the "Cookies" section of the dialog box that appears, make sure "Allow local data to be set" is selected to allow both first-party and third-party cookies
  • Click "Close"
  • Then, to enable SSL, in the "HTTPS/SSL" section, make sure the "Check for server certificate revocation" checkbox is selected
  • Make sure "Use SSL 3.0"  is checked
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Q: How do I clear the browser's "cache"?

It is recommended that you clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on how to clear "cache" (temporary internet files), please follow the steps below based on the version of the browser you are using.

Internet Explorer version 11 and above

  • Step 1: Click top right icon for "Toolsspanner
  • Step 2: Go to the "General" tab in Internet Options
  • Step 3: Click "Delete Files..." under "Temporary Internet Files"
  • Step 4: Click "OK" for the "Delete Files" dialog box
  • Step 5: Click "OK" again to exit the Internet Options

Mozilla Firefox version 2 to 22

  • Step 1: Click "Tools" menu and select "Options" submenu
  • Step 2: Click the "Advanced" tab
  • Step 3: Click "Network" tab
  • Step 4: Click "Clear Now" button
  • Step 5: Click "OK" to exit the Options window

Mozilla Firefox  version 23 and above

  • Step 1: Click "Tools" menu and select "Options" submenu
  • Step 2: Click the "Advanced" tab
  • Step 3: Click "Network" tab
  • Step 4: Click "Clear Now" button
  • Step 5: Click "OK" to exit the Options window

Google Chrome version 10 to 18

  • Step 1: Click the spanner icon spanner (i.e. "Customize and Control Google Chrome") on the browser toolbar
  • Step 2: Select "Tools"
  • Step 3: Select "Clear browsing data"
  • Step 4: In the dialogue box that appears, select the "checkboxes" for the types of information that you want to remove
  • Step 5: Use the menu at the top to select the amount of data that you want to delete. Select "beginning of time" to delete everything
  • Step 6: Click "Clear browsing data"

Google Chrome version 19 and above

  • Step 1: Click top right icon menu (i.e. "Customize and Control Google Chrome") on the browser toolbar
  • Step 2: Select "Tools"
  • Step 3: Select "Clear browsing data"
  • Step 4: In the dialogue box that appears, select the "checkboxes" for the types of information that you want to remove
  • Step 5: Use the menu at the top to select the amount of data that you want to delete. Select "beginning of time" to delete everything
  • Step 6: Click "Clear browsing data"

If your PC hangs, please switch off for 5 to 10 minutes and open another browser to submit the survey response. 

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Q: How do I check the version of my operating system?

For PC running Windows Operating system:

  • Click "Start" on your taskbar
  • Select "Control Panel"
  • Go to "System"
  • Go to "General" tab in the System Properties dialog box
  • The operating system version is displayed under "System"
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Q: How do I check the version of my browser?

For PC running Windows Operating system:

  • Click "Help" on the menu bar
  • For Internet Explorer, click "About Internet Explorer"
  • For Mozilla Firefox, click "About Mozilla Firefox"
  • For Firefox version 23 and above, click "About Firefox"
  • For Google Chrome, click the spanner icon spanner (i.e. "Customize and Control Google Chrome") on the browser toolbar and click "About Google Chrome"
  • For Google Chrome version 19 and above, click the Google Chrome menu menu on the browser toolbar and click "About Google Chrome"
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Q: How do I configure my browser to enable JavaScript?

In order to access the online survey form, please ensure that your web browser is configured to enable JavaScript.

Internet Explorer version 11 and above

  • Click top right icon for "Toolsspanner
  • Choose "Internet Options"
  • Click "Security" tab
  • For zone, choose "Internet zone". Set the security to "Medium"
  • Click "OK"

Mozilla Firefox version 2 to 22

  • Click "Tools" in Mozilla Firefox menu
  • Click "Content" tab
  • Select "Enable JavaScript" option to turn on JavaScript support
  • Click "OK"

Mozilla Firefox version 23 and above

  • In the Location bar, type about:config and press Enter. The about:config "This might void your warranty" warning page may appear
  • Click "I will be careful, I promise!" to continue to the about:config page
  • Set value true for "JavaScript:enable"

    Firefox - about:config

Google Chrome version 10 to 18

  • Click the spanner icon spanner (i.e. "Customize and Control Google Chrome") on the browser toolbar
  • Click "Options"
  • Click "Under the Hood" or "Under the Bonnet"
  • Click "Content Settings"
  • Go to "JavaScript" option
  • Select "Allow all sites to run JavaScript"

Google Chrome version 19 and above

  • Click the Chrome menu  menu on the browser toolbar
  • Select "Setting"
  • Click "Show advanced settings"
  • In the "Privacy" section, click the "Content settings" button
  • In the "JavaScript" section, select "Allow all sites to run JavaScript (recommended)"
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Q: How do I disable popup blocking?

During the online submission process, you must disable any popup blocking software installed in your PC temporarily.

Internet Explorer version 11 and above

  • Click top right icon for "Toolsspanner
  • Click the "Privacy" tab in the Internet Options pop-up window.
  • Clear the check mark next to "Turn on Pop-Up Blocker" so that it is deselected.
  • Click "OK"

Mozilla Firefox version 2 to 22

  • Click "Tools" in Mozilla Firefox menu
  • Click "Content" tab
  • Un-Select "Block popup windows" option to turn off Pop-up Blocker
  • Click "Ok"

Mozilla Firefox version 23 and above

  • Click "Tools" in Mozilla Firefox menu
  • Click "Content" tab
  • Un-Select "Block popup windows" option to turn off Pop-up Blocker
  • Click "Ok"

Google IE Toolbar

  • Click the "Settings" button on the toolbar and choose "Options"
  • Select "More" tab
  • Uncheck the "box" next to Popup Blocker

Yahoo IE Toolbar

  • Click the "popup blocker" menu icon
  • Uncheck the "Enable Pop-Up Blocker" menu item

Google Chrome version 10 to 18

  • Click the spanner icon spanner (i.e. "Customize and Control Google Chrome") on the browser toolbar
  • Click "Options"
  • Click "Under the Hood" or "Under the Bonnet"
  • Click "Content Settings"
  • Go to "Pop-ups" option
  • Select "Allow all sites" to show pop-ups

Google Chrome version 19 and above

  • Click the Chrome menu  menu on the browser toolbar
  • Select "Settings"
  • Click "Show advanced settings"
  • In the "Privacy" section, click the "Content settings" button
  • In the "Pop-ups" section, select "Allow all sites to show pop-ups". Customize permissions for specific websites by clicking "Manage exceptions"

If you are using other anti-spyware software such as Norton Internet Security, McAfee Total Protection, etc., please refer to the respective product documentation on disabling popup blocking or check with your network administrator.

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Q: How do I enable display PDF in browser for Acrobat Reader XI?

  • Open Adobe Reader
  • At the top of the Adobe Reader window, click the "Edit" menu, and select "Preferences" to open the Preferences window
  • In the left pane of the Adobe Reader Preferences window, select the Internet section
  • Select "Display PDF in Browser"

Internet Explorer version 11

  • Click the icon on the IE toolbar > Manage Add-ons"
  • Under "Add-on Types", select "Toolbars and Extensions"
  • In the Show list box, select "All Add-ons" or Run without permission

    IE10 & 11 addons
  • In the list of add-ons, select "Adobe PDF Reader"
  • Click the "Enable" or "Disable" button (it toggles depending on the status of the selected add-on):
    "Enable" sets the Adobe PDF Reader add-on to open PDFs in the browser.
    "Disable" turns off the add-on so it does not open PDFs in the browser.

Mozilla Firefox version 2 to 22

  • Choose "Tools > Add-ons"
  • Under "Add-on Types", select "Toolbars and Extensions"
  • Click the "Enable" or "Disable" button (it toggles depending on the status of the selected add-on): 
    "Enable" sets plug-in to open PDFs in the browser.
    "Disable" turns off the plug-in so it does not open PDFs in the browser

    Firefox addons

Mozilla Firefox version 23 and above

  • Choose "Tools > Add-ons"
  • Under "Plugins", select "Adobe Acrobat 11.0.0"
  • Click the "Always Active" or "Never  Active" button (it toggles depending on the status of the selected add-on): 
    "Always Active" sets plug-in to open PDFs in the browser
    "Never Active" turns off the plug-in so it does not open PDFs in the browser

    Firefox addons
  • Choose "Options", in Tools Menu
  • Select "Application" panel
  • Find Portable Document Format (PDF) in the list and click on it to select it
  • Click on the drop-down arrow in the Action column for the above entry and select Use Adobe Acrobat (in Firefox) Portable Document Format (PDF) in the list and click on it to select it
  • Click "Ok"

    Firefox Plugins

Google Chrome version 25 and above

  • Adobe PDF Plugin support not available to open the PDF forms in the chrome browser for online PDF form submission.
  • Please proceed to use the either one of the options of Download/Upload PDF mode or switch to IE / Firefox for online PDF form submission.
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Q: How do I save Excel survey form?

Internet Explorer

A message box will be displayed upon file downloading in IE. Click the "Save as" option to save the file into a local folder. If you encounter any problem while opening the downloaded Excel file, please clear the cache and repeat the download process. Please refer to "How do I clear the browser's "cache"?" for instructions on clearing the cache.

Mozilla Firefox

In Mozilla Firefox, the file is saved in a default folder that has been setup at Mozilla Firefox's "Options". This default folder may or may not have permissions to execute the downloaded Excel file. It is recommended that you save the file into a local folder.

To enable the download dialog box to specify the folder location, Mozilla Firefox's "Options" settings need to be updated.

  • Go to Mozilla Firefox > Tools > Options
  • Select "General" tab at the top
  • Select "Always ask me where to save files" and click "OK"

    Excel Firefox

By saving the setting, you will be asked to specify the folder location for the file you are downloading. Select the "Save File" option and then click "OK" to save the file into a local folder.

Google Chrome

In Google Chrome, the file is saved in a default folder that has been setup at Google Chrome's "Settings". This default folder may or may not have permissions to execute the downloaded Excel file. It is recommended that you save the file into a local folder.

To enable the download dialog box to specify the folder location, Google Chrome's "Settings" need to be updated.

  • Click on menu icon menu at top right corner of "Google Chrome" browser
  • Select "Settings". A new "Settings" tab will be opened
  • Scroll down to "Show advanced settings..." located at bottom of the "Settings" page and click on it
  • Scroll down to the "Downloads" section and check the option "Ask where to save each file before downloading"

    Excel Chrome

By saving the setting, you will be asked to specify the folder location for the file that you are downloading. Select the "Save File" option and then click "OK" to save the file into a local folder.

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Q: How do I enable Macros in Excel survey form?

The downloaded Excel survey form contains Macros to perform data validation and other functions. When you open a downloaded Excel survey form, a message will appear, prompting you to enable the Macros. Please enable the Macros to allow the functions to work.

  • Select the Options

    Excel Macro
  • Select "Enable this content" and click "OK"

    Excel Macro
  • Note: if you have already tried to enter data without enabling the Macros, please close the document without saving it before reopening it and enabling the Macros to run.