Q: How do I clear the browser's cache?

It is recommended that you clear your browser's cache, and close all other applications that are running in your PC to free up memory space. For instructions on how to clear "cache" (temporary internet files), please follow the steps below based on the version of the browser you are using.

Internet Explorer 11

• Step 1: Click on the Gear icon at the top right to access the "Tools" menu.
• Step 2: Go to the "General" tab in Internet Options
• Step 3: Click "Delete Files..." under "Temporary Internet Files"
• Step 4: Click "OK" for the "Delete Files" dialog box
• Step 5: Click "OK" again to exit the Internet Options

Google Chrome

• Step 1: Click the menu icon , "Customise and control Google Chrome" at the top right side of the browser
• Step 2: Click "Settings"
• Step 3: Click "Privacy and security" in the left toolbar
• Step 4: Select "Clear browsing data"
• Step 5: In the dialogue box that appears, select the " Time Range" for the time frame of the data that you would like to remove. Select "All time" to delete everything
• Step 6: In the dialogue box that appears, select the " checkboxes" for the types of information that you want to remove
• Step 7: Click the "Clear data" button.

Mozilla Firefox

• Step 1: Click the menu icon , "Open Menu" at the top right side of the browser.
• Step 2: Click the "Options"
• Step 3: Click "Privacy and security" in the left toolbar
• Step 4: Under the "Cookies and Site Data". Click "Clear Data" button. (This may take a while to update the amount of data saved.)
• Step 5: In the dialogue box that appears, select the "checkboxes" for the types of information that you want to remove
• Step 6: Click the "Clear" button.
• Step 7: In the confirmation question dialog box, click on the "Clear Now" button.

Q: How do I check the version of my operating system?

For PC running older Windows Vista/7 Operating systems:

• Click on the Windows icon or Start Menu on your task bar
• Select "Control Panel"
• Go to "System"
• Go to "General" tab in the System Properties dialog box
• The operating system version is displayed under " System"

For PC running newer Windows 8/10 Operating systems:

• Right click on the Windows icon or Start Menu on your task bar.
• Click on "System"
• The operating system version is displayed under "Windows Specifications"

Q: How do I check the version of my browser?

For PC running Windows Operating system:

Internet Explorer

• Click on the gear icon at the top right
• Click on "About Internet Explorer"

Google Chrome

• Click on the menu icon (3 dots) at the top right.
• Click on "Help"
• Click on "About Google Chrome"

Mozilla Firefox

• Click on the menu icon (3 lines) at the top right.
• Click on "Help"
• Click on "About Firefox"

Q: How do I configure my browser to enable JavaScript?

If you are using browser addons that disable Javascript, please refer to the addon documentation to enable Javascript.

Internet Explorer

• Click on the Gear icon   at the top right to access the "Tools" menu.
• Choose "Internet Options"
• Click "Security" tab
• For zone, choose "Internet zone". Set the security to  "Medium"
• Click "OK"

Google Chrome

• Step 1: Click the menu icon , "Customise and control Google Chrome" at the top right side of the
• Step 2: Click "Settings"
• Step 3: Click "Privacy and security" in the left toolbar
• Step 4: Click on "Site Settings".
• Step 5: Click on "Javascript".
• Step 6: Click on the switch to "Allowed (recommended)"

Mozilla Firefox

• Javascript is enabled by default and there is no explicit option to disable Javascript.

Q: How do I disable popup blocking?

If you are using other anti-spyware software such as Norton Internet Security, McAfee Total Protection, etc., please refer to the respective product documentation on disabling popup blocking or check with your network administrator.

Internet Explorer

• Click on the Gear icon   at the top right to access the "Tools" menu.
• Click the "Privacy" tab in the Internet Options pop-up window.
• Clear the check mark next to "Turn on Pop-Up Blocker" so that it is deselected.
• Click "OK"

Google Chrome

• Step 1: Click the menu icon , "Customise and control Google Chrome" at the top right side of the
• Step 2: Click "Settings"
• Step 3: Click "Privacy and security" in the left toolbar
• Step 4: Click on "Site Settings".
• Step 5: Click on "Pop-ups and redirects".
• Step 6: Under the "Allow" header, click on the "Add" button.
• Step 7: Enter "biz-esurvey.singstat.gov.sg" and click on the "Add" button.

Mozilla Firefox

• Step 1: Click the menu icon , "Open Menu" at the top right side of the browser.
• Step 2: Click "Options"
• Step 3: Click "Privacy and security" in the left toolbar
• Step 4: Scroll down to "Permissions".
• Step 5: Click on the "Exceptions" button beside "Block pop-up windows".
• Step 6: Enter "biz-esurvey.singstat.gov.sg" and click on the "Allow" button.
• Step 7: Click on the "Save Changes" button.

Q: How do I enable display PDF in browser for Acrobat Reader XI?

• Open Adobe Reader
• At the top of the Adobe Reader window, click the "Edit" menu, and select "Preferences" to open the Preferences window
• In the left pane of the Adobe Reader Preferences window, select the Internet section
• Select "Display PDF in Browser"

Internet Explorer version 11

• Click the icon on the IE toolbar > Manage Add-ons"
• Under "Add-on Types", select "Toolbars and Extensions"
• In the Show list box, select "All Add-ons" or Run without permission
  
  
• In the list of add-ons, select "Adobe PDF Reader"
• Click the  "Enable" or "Disable" button (it toggles depending on the status of the selected add-on):
  "Enable" sets the Adobe PDF Reader add-on to open PDFs in the browser.
  "Disable" turns off the add-on so it does not open PDFs in the browser.